BMG has recently opened a regional service centre (RSC) in Riverhorse Valley, one of Durban’s rapidly growing industrial hubs.
“The consolidation of BMG’s KwaZulu-Natal workshop facilities and field services into a centralised hub, enhances the company’s service to a diverse customer base throughout the region,” says Donovan Scott, general manager for BMG’s KwaZulu-Natal’s Regional Service Centre (RSC). “This 2 600 m² dedicated service centre, which focuses on our core KZN divisions – including drives, gaskets, hydraulics and materials handling – works closely with 13 dedicated BMG branches in the region, to meet every customer’s exact requirements.
“BMG’s new specialist service centre, with assembly, repair, maintenance and support operations, offers a combined technical expertise and value–added product solutions, to further strengthen the company’s service in the region.
“Advantages for customers include improved service, repair and delivery efficiencies, centralised technical support and easy accessibility to BMG’s comprehensive range of quality branded engineering components.”
The RSC’s training programme covers electrical, mechanical, hydraulic, pneumatic, electronic and materials handling disciplines, as well as predictive maintenance and component failure analysis.
BMG’s mobile field services team conducts breakdown and routine maintenance on plant and carries out trouble shooting and advises on possible productivity improvements, to ensure the highest level of plant output and reliability.
Specialist services include installation, adjustment, replacement and maintenance of components, shaft and pulley alignment, balancing, condition monitoring, oil sampling and analysis and critical equipment inspections and lubrication schedules. Maintenance training and fault diagnosis also form an important part of BMG’s field services.
The success of this consolidation initiative is likely to roll out to the establishment of similar service centres in the Western, Northern and Eastern Cape regions, as well as in Mpumalanga.
For further information
Donovan Scott, General Manager for BMG’s KwaZulu-Natal’s Regional Service Centre (RSC)
Telephone (031) 534 4825
Cell Number 082 446 5696