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Emotional Intelligence in the Workplace 2019

28 to 29 March 2019 Durban

11 to 12 April 2019 Pretoria

29 to 30 April 2019 Cape Town

Outcomes:

The Emotional Intelligence Programme will empower candidates to:

  • Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work
  • Analyzing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work
  • Analyzing the impact of emotional intelligence on life and work
  • Evaluating own level of emotional intelligence in order to determine development

NQF Alignment: SAQA US ID: 252031 | NQF level: 5 |Credits: 4

Unit Standard Title: Apply the principles and concepts of emotional intelligence to the management of self and others.

Who should attend?

Managers, Team Leaders, Supervisors who wants to improve efficiencies, employees and team members

Workshop Programme Content:

Principles and Concepts

  • Goleman’s theory
  • IQ or EI?
  • Six principles
  • Concepts – Self-awareness and control

 Relationships

  • Personal & Interpersonal Relationships
  • Creating effective interpersonal relationships
  • Motivational Levels

Life and Work

  • Impact of EI on organizational effectiveness
  • Consequences
  • Apply strategies to increase resilience under pressure
  • Identify and minimize personal conflict in the workplace

 Emotional Intelligence Development

  • Inducing desirable responses in others
  • Developing and influencing others
  • Conflict management
  • Visionary leadership
  • Strengths and weaknesses
  • Manage anger at work
  • How to disengage from anger
  • Predicting the emotional future
  • Techniques for improving Emotional Intelligence
  • Promoting Self-regulation, Self-motivation, Empathy and Social Skills
  • Doing it right: The ingredients of effective intervention

The Emotional Blueprint

  • Analyze the situation
  • Identify, understand and use emotions
  • Manage emotion

To register, please complete the attached form and email it through;

Early registration is advised.

Much appreciated.

Regards,

Samantha Cloete – Project Manager

Van Der Walt Technologies (Pty) Ltd

Telephone: 011 053 7626

Email: samantha.c@vdwtt.co.za Website: https://www.vdwt.co.za

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