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Jasco and Avaya to Deliver Cloud-based Communications Solutions to SMB Customers in East Africa

7 May  2018

Jasco announced today it is working with Avaya, a leading global business communications company, to market and sell cloud-based communications solutions powered by Avaya to businesses in Africa, focusing strongly on the Kenyan market.

Jasco is a leading end-to-end ICT provider in Southern and Sub-Saharan Africa and the Middle East, offering a range of services and cutting-edge technology. Jasco’s offering includes the design, business consulting, project management, professional services and managed services to successfully provide implementation and integration of back-end systems, backed by its full range of service offerings.

Jasco will add cloud-based Unified Communications (UC) and Contact Centre (CC) solutions from Avaya to its product and service portfolio, helping customers to reap the benefits of scalable, flexible communication applications at fixed monthly operating costs. The solutions offer customers the option to start with basic telephony requirements and progress to more sophisticated collaboration tools and contact centres at their own pace- while allowing adjustment for rapid growth or seasonal demands as required. Avaya partners can offer a full range of solutions – on-premises, hybrid cloud or fully-hosted – and end-users can manage their migration to the cloud at their own speed.

Danny Ross, Executive for East Africa at Jasco, said: “This partnership, in conjunction with Jasco’s extensive experience and record in communications solution delivery, will enable us to deliver reliable, fast and cost-effective solutions to the markets we operate in.  We are placing a specific emphasis on East African countries such as Kenya, where the rapid proliferation of connectivity demands communications solutions that are more adaptable to the advancing technological environment.”

“Avaya has a sterling reputation and an established presence in East Africa, with a very loyal customer base. Their product strength coupled with our service expertise and delivery success rate makes the Avaya-Jasco partnership the obvious choice to further penetrate this market.”

Jasco has a long-standing relationship with Avaya, spanning more than 20 years, and Jasco has previously been recognized by Avaya as South African Partner of the Year, as well as awards for Best Avaya Contact Centre implementation of the year. Jasco is a Diamond partner with Avaya – the highest partnership ranking achievable with the Avaya program.

Khalid Khan, Director Cloud & Midmarket Segment at Avaya, Middle East, Africa, South Europe & Asia Pacific, said: “Avaya is delighted to be working with Jasco to enable businesses in countries with access to a robust enterprise-grade cloud option to unlock the advantages of high-quality cloud-based communications.  We look forward to developing this partnership and offering a wider range of solutions and services in a cloud-based model”

About Jasco
Jasco delivers end-to-end best-of-breed solutions across the entire ICT value chain. Our services include solution design, business consulting, project management and logistics to manage the supply, installation and commissioning of solutions; and professional services to provide integration and customization of solutions; managed services, support and maintenance.

Jasco’s operating divisions, namely Intelligent Technologies, Enterprise, Carriers, Channel and Electrical Manufacturers deliver a range of solutions and services. Intelligent Technologies delivers broadcast, power, Data Centres and Property Technology Management (PTM) solutions as well as Energy Optimisation and Co-location services, a carrier-neutral co-location telecommunications hub where the network infrastructure serves multiple service providers. The Carrier business provides solutions and components for access and transmission networks as well as hi-sites. The Enterprise business is a specialist in multiple disciplines across numerous solutions, including business communications, contact centres, IT Infrastructure, surveillance and access control, as well as, fire detection and prevention solutions to name but a few. Channel offers interaction recording and management solutions through the Datavoice product suite, Electrical Manufacturers delivers contract manufacturing of white goods.

The Jasco Group has a national footprint with offices in Gauteng, Western Cape, Free State, Eastern Cape and Kwa-Zulu Natal. Other than South Africa, the organisation features an office in Kenya to service the East Africa region and an office in Dubai to service the Middle East Northern Africa (MENA) region. It also trades in many sub-Saharan African countries, with a special focus on the Southern African Development Community (SADC).

About Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com

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