“Ground-breaking”, “highly innovative” and “revolutionary”…these are some of the reactions to the recent launch of a brand new interactive customer application (app) pioneered by Durban-based condition monitoring specialists, WearCheck.
Managing director Neil Robinson believes that WearCheck is one of only a handful of condition monitoring companies in the world, and possibly the first in Africa, to develop and launch an app of this nature. He is confident it will substantially improve customers’ benefits from their condition monitoring programme by allowing them to make virtually instantaneous maintenance decisions based on reliable data which is highly accessible.
WearCheck customers can now download WearCheck Mobile and, at their fingertips via their mobile device, access a host of critical information pertaining to machinery condition. This data is immediately available even while patrolling the factory floor or inspecting mining machinery on-site.
It is no longer necessary to wait until returning to a desktop computer to view test results, and maintenance decisions can be made there and then based on live data.
‘Our investment in the creation of the app is in line with the company’s dedication to technical innovation and continuous improvement,’ says Robinson.
And what, exactly, does the app enable customers to do?
WearCheck’s IT manager Eddie Perumal outlines some of the app’s features.
‘Using the app is straightforward as we have designed it to be intuitive and logical, allowing for ease of use by all generations. The design is an extension of our website look and feel, so the WearCheck branding lends a sense of familiarity.
‘All data is secure and the login process uses the same username/password credentials as our WearCheck Online website. Those customers registered on the website can start using the app immediately.
‘Once the app is downloaded, customers can access reports and view their current samples list. As an optional feature, this keeps track of unread web/app reports, and notifications about items on this list are sent out as reminders.
‘Sample reports can be viewed on the mobile device as either one page (“concise”), or two page (“full”) pdf documents. Single or multiple pdf reports can be emailed to different recipients simultaneously.
‘Sample data can be submitted, either via the equipment/component search option (recommended), or via the “submit samples” option, where equipment/component verification is needed for currently-listed machinery. Where applicable, new equipment/components information is created in the WearCheck system. Customers can also view their five-day submission history.
‘One of the highlights and unique features of the app is the interactive key, where customers can ask a diagnostician about a specific sample, and receive an emailed reply on their mobile device.’
Perumal continues, ‘Another useful feature is the ability to enter feedback about a sample result, component condition or maintenance event.
‘Various search options and filters are available, including sample history and equipment or component searches.’
Why don’t you check it out? The free app is compatible with both Android and Apple (iOS) mobile devices, and is available on Google Play Store or the Apple Store. Simply type “WearCheck Mobile” into the search bar to locate the app.
The WearCheck Mobile app is only about 40mb, so it won’t kill your data usage when you download it, and it uses minimal data when in use.