Hytec South Africa has been appointed southern Africa Service Partner to the Drive Technology Unit of ZOLLERN*. The partnership allows Hytec South Africa to sell, execute inspections, and conduct maintenance, repairs and other services on ZOLLERN gearboxes and winches across southern Africa.
The appointment came into effect on 30 November 2018, granting Hytec South Africa the full support to service the southern African region for five years. Over the period, ZOLLERN Drive Technology will provide full support in terms of technical manuals and drawings, as well as spare parts for the service, repair and maintenance of the equipment.
Initial training on ZOLLERN equipment was conducted by the company’s Service personnel in Hytec South Africa’s Cape Town branch. The company’s Repairs Manager in Cape Town has continuous communication with ZOLLERN and receives information on repairs when necessary. Hytec South Africa now trains its own personnel on ZOLLERN equipment.
Hytec South Africa supplies ZOLLERN gearboxes to end users for cranes, winches and drilling equipment as part of its gearbox range, and has been conducting any required repairs at its Cape Town and Johannesburg operations since 2007. “The difference now,” explains Iaan Du Toit, Regional Manager Hytec SA, Cape Region, “is that we can provide this service across the sub-continent and are not restricted to servicing only the ZOLLERN equipment that we installed.”
Hytec South Africa’s history with ZOLLERN dates back to 2007, when the company provided spares and assistance for projects undertaken by ZOLLERN in South Africa. “In a little over a decade our customers’ installed base of ZOLLERN equipment reached a level that required us to enter into a service agreement with the OEM,” Du Toit explains. “We are exceptionally pleased that this agreement has come to fruition as it benefits both our companies and customers across southern Africa.”
“The support we receive from ZOLLERN for its products and our service offering is outstanding,” Du Toit says. “We look forward to working with them for the next five years, at a minimum, as we are aiming for contract renewal once the current contractual period expires.”
He adds that this most recent partnership agreement illustrates Hytec South Africa’s – and the Bosch Rexroth SA Group of Companies – can do attitude. “It is a win-win-win situation,” he concludes, “as Hytec South Africa, ZOLLERN and both companies’ customers benefit from the relationship. It is one of the ideal examples of our promise to our customers: “We Move – You Win.”
*ZOLLERN GmbH & Co. KG designs, manufactures, sells, and services metal products. The company operates through five business units, casting and forging technology; drive technology; bearing technology; steel profiles; and engineering components. Its drive technology unit offers gearboxes, including drive, slewing, industrial, and wind turbine gearboxes and gears; winches, such as hoisting, free fall, compact, and rescue boat winches; direct drives; automation, including linear drive units and multi axis modules, gantry robots, fabrication equipment and system solutions, and application samples.